Delete your Provolt account
You can delete your Provolt account and its personal data at any time.
In the Provolt app
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Open the Provolt app and sign in.
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Go to My Account → My Profile.
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Tap Delete my account and confirm.
Your account is deleted straight away.
Without the app
If you no longer have the app, email us at sales@provolt.co.in with the subject "Delete my account". Include the mobile number you signed in with. We will confirm by SMS or call to that number, then delete your account within 30 days.
What is deleted
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Your name, email address and address
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Your saved vehicles
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Your mobile number
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Your sign-in sessions on all devices
What is kept
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Receipts and payment records of past charges and top-ups. We keep these for 8 years, without your personal details, because Indian tax law requires it.
Your wallet balance
Any money left in your Provolt Wallet is forfeited when you delete your account, because wallet money isn't refundable. Please use your balance before deleting your account.
Questions
Write to our Grievance Officer at sales@provolt.co.in, or see our Terms and Policies.
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